Privacy
Last updated: 6 November 2026
At DELEHAG, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and share your information when you visit or make a purchase from delehag.store.
Information We Collect
When you visit our website or place an order, we may collect:
- Your name, email address, telephone number and delivery address.
- Order details, purchase history and payment information.
- Information about your device, browser and interactions with our website.
- Information you provide when contacting us or subscribing to our communications.
Payment transactions are processed securely through our payment providers. We do not receive or store your complete payment card details.
How We Use Your Information
We use your personal information to:
- Process payments and fulfil orders.
- Arrange printing, packaging and delivery.
- Provide order confirmations, shipping updates and customer support.
- Respond to enquiries and resolve problems.
- Improve our website, products and services.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Comply with legal and regulatory obligations.
We process personal information only where we have an appropriate legal basis, including fulfilling a contract, complying with legal obligations, pursuing legitimate business interests or obtaining your consent where required.
Sharing Your Information
We share relevant information with trusted service providers where necessary to operate our business.
These include:
Shopify — Our e-commerce platform, which processes orders and supports the operation of our online store.
Gelato — Our printing and fulfilment partner, which receives the information necessary to manufacture and deliver your order.
Payment and delivery providers — Companies responsible for securely processing transactions and delivering purchases.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to operate essential functions, understand website performance and improve your shopping experience.
Some cookies may be used for analytics or marketing, subject to your preferences and applicable law.
You can manage your cookie preferences through our website’s cookie settings, where available, or through your browser.
Data Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Our website uses Shopify’s secure e-commerce infrastructure and encrypted connections to protect information transmitted through the store.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, provide customer service, meet legal obligations and resolve disputes.
Certain transaction records may be retained for longer periods where required by tax or accounting regulations.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
To exercise these rights, please contact us using the details below.
UK customers also have the right to raise concerns with the Information Commissioner’s Office (ICO).
International Data Transfers
As we operate internationally, your personal information may be processed outside the United Kingdom.
Where required, we rely on appropriate safeguards to protect information transferred internationally.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business, services or legal requirements.
The latest version will always be available on this page.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact: