Frequently Asked Questions

 

Are your prints limited editions?

 

No. Our prints are open editions, meaning they are not restricted to a predetermined number of copies. Each print is produced to order.

 

What paper do you use?

 

Our prints are produced on premium, museum-grade, archival-quality 200 gsm (80 lb), FSC-certified paper with a smooth matte finish.

The paper is selected for its ability to reproduce fine details, rich blacks and subtle tonal variations with exceptional clarity.

 

What framing options are available?

 

We offer four frame finishes: Black, White, Natural Wood and Dark Wood.

All frames are made from pine wood, with a depth of 20 mm and a width of 10–14 mm. They are fitted with lightweight, shatterproof plexiglass glazing.

All framed prints arrive fully assembled, with the artwork mounted and ready to hang.

For further information, please visit our Frames & Framing page.

 

Will the colours look exactly as they do on my screen?

 

We take great care to reproduce our artwork accurately. However, slight variations in colour and tone may occur due to differences in screen calibration, printing processes and materials.

 

Where are your prints produced?

 

Our prints are made to order through a global network of professional printing facilities in 32 countries.

Whenever possible, your order is produced close to its destination, reducing unnecessary transportation and delivery times.

 

Do you ship internationally?

 

Yes. We deliver to more than 200 countries and territories worldwide, subject to product and destination availability.

Shipping costs are calculated at checkout.

 

How long does delivery take?

 

Most orders are estimated to arrive within 3–7 working days, including production and shipping.

Delivery times may vary depending on your location, the product ordered and local delivery conditions.

 

Can I track my order?

 

Yes. Tracking details are emailed to you once your order has been dispatched.

Tracking information may take up to 24 hours to become available.

 

Can I return a print?

 

Yes. Eligible items can be returned in accordance with our Returns & Refunds Policy.

Please contact us within 14 days of receiving your order if you wish to arrange a return.

 

What if my print arrives damaged?

 

If your order arrives damaged or defective, please contact us as soon as possible with your order number and photographs of the item and its packaging.

We will arrange a replacement or refund, as appropriate.

 

How should I care for my print?

 

Avoid prolonged exposure to direct sunlight, excessive humidity and extreme temperatures.

For unframed prints, we recommend framing behind UV-protective glazing to preserve their appearance over time.

Can I order a custom size?

 

If you require a size or format not listed on the website, please contact us. We will be happy to discuss what may be possible.

 

Can I purchase prints as gifts?

 

Absolutely. You can order prints for delivery directly to the recipient by entering their address at checkout.

 

Can I reproduce or commercially use an artwork I’ve purchased?

 

Purchasing a print gives you ownership of the physical artwork, but not its copyright or reproduction rights.

For licensing enquiries or commercial use, please contact us.

 

How can I get in touch?

 

For questions about artwork, orders, shipping or special requests, please email sales@delehag.store.